Education

Syracuse University Seal

Syracuse University – Martin J. Whitman School of Management

Masters of Business Administration, Entrepreneurship/Entrepreneurial Studies
December 2018

Fontbonne University

Fontbonne University

B.A., Management
May 2009

SIUE Seal

Southern Illinois University

B.A., Music History & Literature; Music Business
May 2004

Relevant Experience

User Experience Lead – Emerson

June 2015 – Present

  • Establish a User Experience practice within Emerson. Recruit, hire, manage, and coach User Experience researchers, architects, interaction designers, and interface designers.
  • Design, develop, test, and iterate hardware and software for Sensi, the number-one rated Wi-Fi Thermostat on Amazon.com and winner of the 2016 J.D. Power Smart Thermostat Satisfaction Report. Work included experience design, software design for web, iOS, & Android platforms, and business model discovery for light commercial use.
  • Lead efforts to drive User Experience disciplines to all corners of Emerson’s Residential Retail division.
  • Perform user research and experience design for Thermostat Wizard, an online, mobile-responsive website to assist homeowners with installation and scheduling of thermostats purchased from Amazon.com, Lowe’s, Home Depot, and Ace Hardware.

UI Design Lead – Monsanto

October 2013 – June 2015

  • Build a UI Design and UI Development practice from scratch, establish engagement guidelines for embedding UI Designers & Developers onto scrum teams and collaborations with UX Architects, onboard new employees, and coach for success/mentor as needed.
  • Manage a team of user interface designers and front-end developers for iOS and web applications.
  • Lead efforts to define branding, design standards, and overall design language for use in all R&D I.T. applications.
  • Lead mobile-first design efforts for Velocity, R&D I.T.’s next-generation product pipeline portal.
  • Lead digital post-launch communication efforts with R&D’s Launch and Support teams through the creation and branding of e-mail marketing templates through a user-centered lens.

UI Designer – Monsanto

January 2013 – October 2013

  • Designed and assisted in the development of a big data marketplace. Effort included contextual inquiry, requirements gathering, wireframing, prototyping and creating production assets.
  • Created early-stage prototypes for Velocity, R&D I.T.’s next-generation product pipeline portal, and presented conceptual designs to R&D I.T.’s Architecture Leadership Team to secure buy-in and funding.
  • Designed and provided interaction design guidance for several iOS applications, including a townhall iPad application used by the Breeding organization for an on-site meeting and a Vegetable Analytics application for in-field use.
  • Led user-centered design efforts around Spark: a web-based Peer-to-Peer employee recognition tool for TPS.

Sr. UX Designer – World Wide Technology/Asynchrony

December 2011 – January 2013

  • Collaborated with developer scrum team to design and deliver a metrics-heavy reporting web application for Bridgewater and Associates’ internal use.
  • Supported internal, enterprise-grade iOS application suite with complete UX treatment, including requirements gathering, ethnographic research, persona development, wireframing, prototyping, and production support of assets and screens.
  • UX Design and Development of an app store submission portal for the United States Army (U.S. Army Marketplace).
  • Led responsive website design products for clients such as Sotheby’s International Realty and Airborne Systems.

UX Designer – Sigma-Aldrich

June 2008 – December 2011

  • Redesign of and front-end development for the new Sigma-Aldrich.com. Included ethnographic research, persona development, wireframing, usability testing, iterative design, and JavaScript library consolidation and coding HTML/CSS in accordance with current best practices.
  • Managed chemical synthesis and life science business unit web pages and online marketing vehicles with average transactions of $2.1M/day.
  • Developed and iterated on a user-centered front-end design for custom product configurator application with new revenue impacts of $5.2M/year.
  • Developed wireframes and iterated on production design elements for five iOS Applications (iPad: Aldrich Handbook, PubGet; iPhone/iPod Touch: Molarity, ConvertUnits, LabTimers).

Designer – Hunter Engineering

June 2006 – June 2008

  • Designed and developed internal and external websites, which corresponded to various print, direct mail and product literature pieces.
  • Coordinated production art, photography and web publishing schedules with product managers, graphic artists and Directors of Marketing and Advertising.
  • Established best practices and style guidelines for web publishing as it related to core business segments.

View full work history on LinkedIn

Speaking

St. Louis Design Week

Saint Louis Design Week – October 3, 2016

Ten Crack Commandments of Enterprise UX is a humorous look at what would happen if Christopher Wallace, a/k/a Biggie Smalls, took an alternate career path as a user experience professional at a large company.

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Tech on Tap

Tech on Tap – June 14, 2017

Designing IoT details the trials and tribulations of designing connected products in a highly-competitive industry. The talk covers the UCD process, as well as the types of reserach conducted, to bring the Sensi Touch thermostat to market.

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STLXCon

STLX Conference – September 25, 2017

Designing Connected Products Customers Love is the natural evolution of Designing IoT, with a deeper, more focused look at how our our design process played nice with our company’s new product development process in the launch of two new connected thermostats.

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