Stephen Bolen

Award-winning User Experience, Research, and Product Design Leader from Saint Louis, Missouri.

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Stephen Bolen

Stephen Bolen HeadshotStephen is a Senior Experience Designer with over 18 years of experience in user research, interface design, and management of complex applications and services for Fortune 500 clients and the United States Department of Defense. Currently, Stephen is a Director of Customer Experience & Engagement at Mastercard, where he is responsible for partnering with senior executives and product decision makers to align a broad user experience vision and strategy across the company.

Previously, Stephen was the Director of Digital Operations at Emerson, where he was responsible for defining the customer experience and driving business and user requirements for Emerson’s $6 billion Commercial and Residential Solutions businesses. Prior, he was the User Experience Leader responsible for the experience design of Sensi, a top-rated Wi-Fi thermostat on Amazon and winner of the 2016 J.D. Power Smart Thermostat Satisfaction Award.

Stephen has served as a Design Lead at Monsanto, where he built and managed a team of User Interface Designers and Front-end Developers for web and mobile applications. Before joining the team at Monsanto, Stephen was a Senior User Experience Designer with Asynchrony (now: World Wide Technology), where he worked to bring simple, clear design solutions to clients like Sotheby’s International Realty, The United States Army, and Kaiser Permanente.

Stephen earned an MBA from Syracuse University’s Whitman School of Management with a concentration in Entrepreneurship and Emerging Enterprises, holds a B.A. in Business Management from Fontbonne University, and B.A. in Music History & Literature from Southern Illinois University Edwardsville. He currently lives in St. Louis, Missouri with his wife and two children.

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John SullivanSenior UX Designer

“Stephen was fantastic to work with forward-thinking ideas, constant positive enthusiasm, an excellent eye for design from 10,000 ft to fit and finish, remarkable interpersonal relationships, and was an all around fun person to have around.”

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Jeff StevensonVP, Pre-sales

“Perhaps even more important is Stephen's casual approach. He is able to handle large workloads and tight deadlines while also being innovative, yet he maintains one of the best attitudes that I've seen. It was refreshing.”

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Nicholas BondDesigner & Content Strategist

“Quick with a joke as well as a professional answer, Stephen made every day at work something to look forward to. Because he was so easy going and buoyant, he got along famously with colleagues in all departments, from the delivery guy to the owner of the company and everyone in-between.”

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Andrew BrickerAgile Software Engineer

“Stephen is the cornerstone of the web content team. Not only does he maintain, correct and write a massive amount of code, he does so with a critical thinking skill set second to none. By constantly seeking to improve processes and procedures he has increased our workflow efficiency immensely.”